Deliveries and returns
Winston & Elle uses Postnord for its deliveries within Sweden. The delivery time is 2 to 5 working days (Orders placed friday-sunday will be shipped the following tuesday!) and we always ship with tracking. You can easily track your order via the link attached to your confirmation email or via Postnord's website.
Deliveries to a third party are possible for orders paid for by bank account or credit card, which means that it is possible for you to place an order to an address other than your home or billing address. If payment is made through Klarna, however, the order can only be sent to your national registration address.
We offer free standard shipping for all purchases over 1000 SEK. More information about shipping costs can be found at the checkout when you order.
You can also choose to pick up your order in one of our stores. Sturegatan 28 is the default, but you can of course come to södermalm to pick up your order as well. Please write in the notes that you wish to pick up in södermalm before you proceed to checkout when placing your order. Generally, the order is ready for pickup within 24-72 hours of placing the order.
If you choose to pick up your order in store, the delivery is of course free of charge.
Returns
You have the right to return your order within 14 days of receiving it. We offer you the option to either ship the return yourself or return the item directly in-store.
(Please note that your return must be dropped off at a postal service point within 10 days from the date your return request has been approved!)
How to request a return
1. Go to the log in page.
- Enter your email.
- You will receive a email with a 6 digit code.
- Enter the code on the log in page.
2. Go to your orders.
3. Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
4. Select a return reason.
5. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you will receive your refund (The return shipping fee will then be deducted from your refund at the end of the return process.)
All items returned to us must be in unused condition, with all original tags attached. Exceptions can be made if the product is faulty. Shoes must be returned in their original shoebox and must also be in unused condition.
If you chose to pay with Klarna and have not yet paid your invoice, you can log into your account and report a return. Your invoice will then be paused until the return has been processed, and it will be removed from your account once completed.
When making an return in-store, it must be done within 10 days.
